We’ve Won a 2025 Traveller Review Award!

City Dreams
Feb 15
3 min read

We are beyond excited to share some fantastic news—our property has been recognised with a 2025 Traveller Review Award from Booking.com! 🎉 This award is a reflection of the exceptional experiences we’ve created for our guests, and it’s an honor to be ranked among the highest-rated properties on the platform.

How Did We Get Here So Quickly?

When we first launched our property just six months ago, we knew that guest satisfaction had to be at the heart of everything we did. In a highly competitive market, standing out requires more than just a great location or stylish interiors—it’s about delivering an experience that guests will rave about.

Here’s how we managed to build a highly-rated property in record time:

1. Obsessing Over Guest Experience

From day one, we focused on making our guests feel truly welcome and valued. This included:

Personalised greetings: A warm check-in experience, with personal touches like a welcome note or a small complimentary treat.
Clear communication: Quick and helpful responses to inquiries, ensuring guests never felt left in the dark.

Thoughtful amenities: We provided everything guests might need—from high-speed Wi-Fi to quality coffee and extra toiletries.

2. Flawless Cleanliness & Maintenance

One of the biggest deal-breakers for guests is cleanliness. We set a high standard by ensuring:

Professional cleaning after every stay.
Routine inspections to fix any issues before they became problems.
A fresh, welcoming atmosphere that felt just like home (or better!).

3. Actively Encouraging Reviews

Positive reviews don’t happen by accident. We made sure to:

Politely ask satisfied guests to share their experience on Booking.com

Follow up after checkout with a thank-you message, reinforcing the positive experience.

Actively respond to reviews, showing gratitude and addressing any constructive feedback.

4. Competitive & Smart Pricing

To maximise occupancy while maintaining profitability, we experimented with pricing based on demand, seasonality, and competitor trends. This strategy allowed us to:

Attract bookings quickly as a new listing.

Keep our calendar full, leading to higher revenue.

Gradually increase rates while maintaining a great value-for-money perception.

5. Going the Extra Mile

Sometimes, the smallest gestures leave the biggest impact. We made an effort to:

Offer early check-ins or late check-outs when possible.

Surprise guests with small upgrades or extra touches when celebrating special occasions (i.e. Christmas decor)

Provide local recommendations to enhance their stay. We have a great Welcome Pack with a list of local attractions, restaurants and bars.

The Impact: Higher Occupancy & Better Returns

This commitment to excellence paid off faster than we imagined. Here’s how our strong Booking.com rating positively impacted our business:

Increased visibility: Properties with high ratings get prioritized in search results, attracting more bookings.

Higher occupancy rates: Consistently good reviews helped boost our booking rate, leading to fewer empty nights.

Stronger revenue growth: With higher occupancy and growing trust, we were able to increase our rates while maintaining demand.

Repeat bookings & word-of-mouth referrals: Guests who had a great experience not only left glowing reviews but also recommended us to friends and family.

Looking Ahead to 2025

This award is a huge milestone, but we’re not stopping here! In 2025, we’ll continue refining our guest experience, experimenting with new ways to enhance stays, and ensuring that every visitor leaves with a memorable impression.

A massive thank you to all our guests for your fantastic reviews and continued support. Your feedback inspires us every day to go above and beyond. We can’t wait to welcome even more travellers in the coming year!